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Contact Center Solutions

Kingdom Technologies offers a diverse portfolio of customer interaction solutions for customer contact centers. The solutions can be custom tailored for a specific application, unique to your specific needs and back office integrations. The solution provided may be internal to the communications system (PBX) or based on an industry-standard platform supporting time-division multiplexing (TDM) and/or a Voice-over-IP (VoIP) network infrastructure. Real-time data, host data exchange and advanced call handling all can be integrated with multimedia transaction handling and web-enabled functionality. Outlined below are just a few of the solutions we offer. For more information please feel free to contact us to discuss your requirements and how together we can provide the correct solution to fit and solve your business needs.

  • Intelligent Call Handling - Customize call routing and treatments based on customer defined combinations of call center conditions.

  • Skill-based Routing - Route callers to the resources best equipped to handle specific inquiries or customer segments, improving caller response and handling time.

  • Comprehensive Management Reporting - Provides managers with decision-making tools - from real-time displays to historical reports - reflecting contact center activity, agent performance, resource utilization and trends, thereby facilitating timely and informed operational decisions.

  • Open Interfaces - Supports third-party applications such as reader boards, workforce adherence, scheduling, Computer Telephony Integration (CTI) and Interactive Voice Response (IVR).

  • Investment Protection -- Grows and adapts to your company's evolving needs, employing open architecture, flexible design and built-in scalability

  • Custom development and back office integrations

 

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